Vacant job

We are strengthening our case management team with a new position. Do you want to make a difference for residents in Helsingborg who need a guardian or administrator? Apply today! 

About the workplace

The City of Helsingborg as an employer has approximately 10,000 employees and 470 managers. The City Management Administration is one of nine administrations and is led by our two deputy city directors. To carry out our mission, we are organized into seven different departments. Our administration has an important and exciting mission where we are here for others - for colleagues, other administrations, the residents of Helsingborg, and businesses, to name a few. 

Within the Department of Democracy and Law, there is the Guardianship Unit. We operate under the Guardianship Committee and are located at the City Hall in central Helsingborg. Our mission is to assist residents in need of a guardian or administrator. We are also responsible for ensuring that children's needs for support, such as for unaccompanied minors or in special legal situations, are met.

In the unit, you will have 15 colleagues (case managers, coordinators, business developers, reviewers, and administrators). Periodically, we strengthen the team with temporary employees. 

We are currently in a phase of strong focus on development, improvement, and efficiency. Among other things, we are working to increasingly digitize our files and our case management. Additionally, we are facing changes in laws and working methods that we have long awaited, but which place higher demands on the operation. At the same time, we must manage ongoing case processing and daily work, which is why we are now hiring another case manager.  

With us, you will have a responsible and varied assignment, helpful colleagues with broad and deep expertise, and a workplace where the work environment and well-being are important.

Job responsibilities

As a guardianship case manager, you will have your own cases where you work with all case management actions, but we take collective responsibility for the cases within the operation and help each other as needed.

You will investigate the need for a guardian/administrator, make decisions by delegation, consent to various legal actions, handle complaints, prepare cases for the committee, provide advice and support to individuals, and perform other similar tasks. You will also work with administrative measures in the cases, such as dispatching documents, closing files, mailing, and similar tasks. You will have contacts with guardians and administrators, individuals in need of support, employees in other administrations within the city, government agencies, banks, insurance companies, and many others. 

Our case managers provide service via phone, email, and scheduled visits. The case managers also hold information meetings for guardians and administrators and participate in larger or smaller development projects based on needs. 

The work is primarily based on regulations in the Parental Code, the Public Access to Information and Secrecy Act, the Administrative Procedure Act, and the Local Government Act. 

Qualifications

You who are applying have post-secondary education such as a social worker, lawyer, or another qualification we deem appropriate. You may also have experience gained in the workplace that we consider can replace formal education. Experience in guardianship operations is an advantage. 

You have several years of experience working in public administration. We want you to have worked as a case manager in authority-exercising operations directed towards individuals and that you see it as natural to follow laws and procedures. You are accustomed to meeting people in vulnerable situations.  

You have good knowledge of Swedish - both spoken and written - and find it important to express yourself in a way that the target group understands (plain language). You are skilled at collaborating with others and enjoy working in a team. You are quick to adapt to and work with IT systems. 

We will place great emphasis on personal suitability. 

Working in the City of Helsingborg

Do you want to help create a better city together with the residents of Helsingborg? Then you should work in the City of Helsingborg. Here you can use your creativity and drive to make life easier and safer for our residents, visitors, and businesses. Together with curious and helpful colleagues, you will make a difference in people's lives, both today and in the future. A good job today, a better city tomorrow.

Here you can read more about what it is like to work in the city: https://helsingborg.se/arbete/sa-ar-det-att-jobba-i-staden/ (https://helsingborg.se/arbete/sa-ar-det-att-jobba-i-staden/)

Other information

We use ongoing selection. Interviews will tentatively be held in the first weeks of April. 

Application deadline: March 29, 2026

Employment type: Permanent position

Extent: Full-time

Start date: As soon as possible

Number of positions: 1